Политика доставки

Thank you for shopping with us! We are committed to delivering your orders quickly and safely. Please review our shipping policy for details on processing times, shipping methods, and delivery expectations.

Processing Times

  • Order Processing:
    All orders are processed within [specify time frame, e.g., 1-3 business days], excluding weekends and holidays.

    • If we experience a high volume of orders, processing times may be delayed. You will be notified via email if this occurs.

  • Order Confirmation:
    Once your order is placed, you will receive a confirmation email with your order details.

Shipping Rates and Delivery Times

  • Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
  • Estimated delivery times:
    • Standard Shipping: [e.g., 5-10 business days]
    • Express Shipping: [e.g., 2-5 business days]

Please note that delivery times may vary depending on your location and carrier delays, which are beyond our control.

International Shipping

  • We ship to select countries, including [list the countries, e.g., USA, EU countries, etc.].
  • International shipping rates and delivery times will be displayed at checkout.
  • Customs and Import Duties:
    Customers are responsible for any customs fees, taxes, or duties applicable in their country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package online.

Shipping Restrictions

  • We do not ship to [specify, if applicable, e.g., P.O. Boxes, APO/FPO addresses, certain countries, etc.].
  • Certain products may be subject to additional shipping restrictions.

Lost or Delayed Shipments

  • If your package is lost or significantly delayed, please contact us at [your email address]. We will work with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please notify us within [specify time frame, e.g., 3 days] of delivery. Include photos of the damaged items, and we will assist you with a replacement or refund.

Contact Us

If you have any questions about shipping, please don’t hesitate to contact us:

  • Email: nailsstar.ua@gmail.com